Due to manufacturer restrictions, we are unable to ship GroVia, JuJuBe, Tula, Bumblito, MotherEase, or Smart Bottoms products to addresses outside of Canada. Orders with these items on them will be refunded in full. Have a buddy in Canada we can ship to?? Change your shipping address at check out and we can send you order to a Canadian address.
Orders placed on week days will ship within 1-2 business days, unless otherwise specified. (We do, VERY often ship orders same day!) Orders received on weekends or major holidays will ship the next business day. Inclement weather conditions may influence your shipping timeline.
Baby Footprint offers free tracked shipping on orders over $109.99 within Canada and on orders over $129.99 to the US. We want to make sure your packages arrive to you safe and sound, and being able to watch the tracking is peace of mind we appreciate.
We insure all packages up to $100. If you wish to have more coverage, feel free to specify and add that on at check out. The option to add insurance is available to you, at check out, at a reasonable cost.
Baby Footprint is NOT responsible for lost or damaged packages.
*SOME items are not included in the Free shipping - most carriers/larger/bulky items. Each item description will say if does not qualify for free shipping. Please read item descriptions thoroughly* *At check out the shipping description may still say "Free Shipping" - we apologize, we are unable to edit this - the large/bulky items will still have a shipping surcharge despite their value.
Canadian Orders under $109.99 will have a $12 shipping fee, and will be sent Canada Post Expedited with tracking.
US Orders under $129.99 will have a $18 shipping fee and will be sent USPS via Canada post with tracking. Or $8 without tracking (orders over 1kg have to go WITH tracking. If necessary, we will have to invoice you for the difference in shipping if your order is over 1kg and you have selected the without tracking option)
Don't care if its tracked and want to live on the wild side with lettermail? Feasible options of Lettermail and Small Packet are available for orders under $69.99(Canada)/$89.99(USA). Please note that these will NOT have tracking and CAN NOT exceed a weight of 200 grams and MUST be smaller than 2cm in height, thus limiting it to 1-2 diapers or wet bags ONLY. (no bum creams, liners, food/meal items, etc).
Baby Footprint will NOT be liable for lost or undelivered lettermail or small packet shipments, it is at risk of the buyer.
Please EMAIL or Facebook message us to receive lettermail option.
While we can never guarantee when an order will arrive, orders shipped via Expedited Parcel generally arrive within 2-7 business days, and lettermail/small packet is 4-10 business days depending on your location. Please consider any shipping or transit time offered to you by Baby Footprint or Canada Post to be only an estimate. Shipments to the US may take longer due to customs and border control, this is out of Baby Footprint's control, some even upwards of 30 days (small packet items).
Please carefully review your shipping address when placing an order. Unfortunately, Baby Footprint can not be held responsible if a shipment is returned to us because the address provided by the customer was incorrect. The customer will be responsible for all costs associated with re-shipping the package to the correct address.
Local Pick-up Or Delivery
Delivery is available in Sylvan Lake every 1-2 days. Of course the option to come to us and pick up your order in Sylvan Lake is available. Please contact us to arrange a time. Typically we can accommodate same day pick ups.
Surrounding towns of Red Deer, Blackfalds, Eckville, and Rimbey: As of August 1st, 2019 we are currently unable to provide consistent delivery dates and times. The option to Pick Up in Sylvan is always available of course, and when orders are placed we will try to provide delivery if scheduling works. We will contact you when your order is placed, to let you know if we can deliver, or if pick up will be required. We appreciate your understanding in this matter - operating our family run business sometimes means we can't be everywhere at once!
PACKAGING and SHIPPING EXTRAS
As part of our ongoing efforts to reduce waste, we will NOT include a paper copy of your receipt with your order. You will always receive a copy via email, but if you prefer a paper copy as well, please let us know when placing your order. We attempt to be environmentally conscious with our packaging materials and we strive to reuse materials whenever possible to reduce our carbon footprint. (shipping boxes may be from cereal, granola bars, etc. Packing may be bubble wrap, plastic bags, and packing paper from our previous orders)
If you have any questions or concerns regarding our shipping policies, please don't hesitate to email us at [email protected]