Terms and Conditions

Privacy:

Your privacy is important to us. We do not share, sell or trade any personal information under any circumstances. Your personal information will be used by us strictly for the purposes of processing your order, or to contact you about your order, if necessary.

Our secure servers protect your information using advanced encryption techniques and firewall technology. Your credit card transactions are processed securely through our payment processor.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Baby Footprint site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session, to personalize your experience, and so that you may retrieve your shopping cart at any time.

We use Google Analytics, Google AdWords Conversion Tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website's effectiveness for our visitors. These cookies are set and read by Google. We use data from Google Analytics Demographics, Interest Reporting, and 3rd party audience data to help us understand how people find and use our site. To opt out of Google tracking, please visit this page.

Privacy on other websites:

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Baby Footprint is not responsible for the actions of third parties.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Baby Footprint reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Payments:

We accept the following payment methods: Visa, MasterCard and PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company has on file for you). Incorrect information will cause a delay in processing your order.

Out of Stock Products:

We will ship your product as it becomes available, however there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Order:

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

Taxes:

Baby Footprint shall automatically charge and withhold the applicable sales taxes on all orders shipped to Canadian destinations, per the federal and provincial taxation guidelines.

Returns:

We will gladly accept the return of products that are in new condition (unused and unwashed) and in the original packaging or with original tags attached, for 15 days from the date of shipping. Return shipping is the responsibility of the customer and if items are returned that cause your total order to drop below the free shipping total of $69/89, the original shipping charges will be deducted from your refund. Refunds will be issued in the same manner as purchase, less a 10% restocking fee, or the customer may opt for store credit at 100% of the purchase price. Clearance items are considered final sale. Due to safety and liability, babywearing carriers and wraps are final sale.

Warranties:

Most warranty issues are handled by the manufacturer. Baby Footprint will happily contact the manufacturer on your behalf and provide general support throughout the process. Please note that for warranty repairs or replacements, the original sales receipt may be required. Baby Footprint keeps all invoices on file and should be able to provide this for you if you are unable to locate your copy.

Price Matching:

Our goal is to be your preferred source for cloth diapers in Canada and we strive to provide the absolute minimum retail prices mandated by our manufacturers.

If you find a lower advertised price on an identical in-stock item at an established Canadian retailer, we will match the competitor's price*. The Price Match Guarantee applies to all new, factory-sealed products. Merchandise must be the same brand, year, fabric and colour. Items must be in stock and available for purchase at that price from an authorized retailer.

*If the lower advertised price is in conflict with the manufacturer’s mandated retail price, we will be unable to price-match. Closeout, clearance, discontinued, liquidation, reconditioned, refurbished, pre-owned and damaged items are excluded from this offer.

Typographical Errors:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Baby Footprint shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Baby Footprint shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Baby Footprint shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links:

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of, or content located on or through any such site.

Copyright and Trademark Notice:

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Baby Footprint and/or the respective manufacturers. Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

We reserve the right to make changes to this site and these Conditions at any time.